Excellent
4.9
Tim did a great job
Response from the owner:We are happy to hear that you were pleased with Mike's work today! We will be sure to pass along the positive review to Mike. Thank you for the 5 star review!
Trent did a great job diagnosing our issue and got us a quote with Al the information we needed. Definitely will be using them again for future.
Response from the owner:Thank you, Kimberly! We’re thrilled to hear that Trent provided you with excellent service! Your kind words mean a lot to us, and we can’t wait to assist you with your future heating and air conditioning needs!
Tim is professional, nice and polite!
Response from the owner:Thank you so much for the wonderful 5-star review, Hui-Chun! We're thrilled to hear that Tim impressed you with his professionalism and kindness. At Broadview Heating & Air Conditioning Inc., we always strive to provide top-notch service. Your feedback means a lot to us!
February 2025: Lenny performed superior troubleshooting service on my ailing furnace! The unit was 'short cycling'; air was heated to temperature but then the unit would immediately abort pushing the heated air into the ductwork. Lenny's air pressure measurements identified a relatively high resistance to airflow. We opened a couple air vents that had been closed all winter; the furnace worked properly afterward. Lenny also explained how to read the flashing LED error code display on the furnace motherboard, and repositioned our CO detector to operate effectively. Highly recommended!
Trent did a great job! He arrived on time, then replaced a failing TXV valve in my A/C. He briefed me on repair progress and notified me of likely future repairs for my aging unit. Highly recommended!
Matt also did a great job! He arrived on time to perform yearly preventive maintenance on my furnace and water heater. The furnace had developed an annoying rattle which Matt tracked to a loose boiler plate; he easily fixed it by tightening screws. He also identified and fixed a 'loose union' on the water heater that had developed a slow gas leak. Highly recommend!
Trent did a great job! He arrived on time, then replaced a failing TXV valve in my A/C. He briefed me on repair progress and notified me of likely future repairs for my aging unit. Highly recommended!
Matt also did a great job! He arrived on time to perform yearly preventive maintenance on my furnace and water heater. The furnace had developed an annoying rattle which Matt tracked to a loose boiler plate; he easily fixed it by tightening screws. He also identified and fixed a 'loose union' on the water heater that had developed a slow gas leak. Highly recommend!
Response from the owner:Hi Timothy, we're thrilled to hear about your positive experience with Broadview Heating & Air Conditioning Inc.! Trent is a valued member of our team, and we're glad he provided you with timely and efficient service. We appreciate your recommendation and trust in our company. Thank you for choosing us for your A/C repair needs. Please don't hesitate to reach out in the future. We're always happy to help. - Broadview Heating & Air Conditioning Inc.
Thank you Broadview Heating & Cooling for supporting our military.
Response from the owner:Thank you so much for your kind words, JG Sully! We truly appreciate your support and are honored to assist our military community. If there’s anything more we can do for you, just let us know. Your satisfaction means everything to us!
We have been using Broadview for a number of years and we have always been pleased
Kirk is thorough and careful working in our house and we always have a good result
Recently Broadview came out for our annual furnace service
Art was there on time after calling to confirm
He inspected and serviced the furnace the humidifier the thermostats and the filter
He gave me a complete report when he was finished
Thank for the good work
Kirk is thorough and careful working in our house and we always have a good result
Recently Broadview came out for our annual furnace service
Art was there on time after calling to confirm
He inspected and serviced the furnace the humidifier the thermostats and the filter
He gave me a complete report when he was finished
Thank for the good work
Response from the owner:Frank, thanks so much for your fantastic review and for sharing your experience with Broadview Heating & Air Conditioning Inc. We sincerely appreciate your loyalty and are honored to have been your choice for the past few years. We are delighted to hear that you have been happy with our work and with the results; we will strive to maintain that pattern of success with any future needs. Thanks again for taking the time to share your experience, we really appreciate it.
Roger was very thorough, knowledgeable and customer focused in annual checkup of Heating system
Thanks for a job well done! Rick Biasella, Broadview Heights
Thanks for a job well done! Rick Biasella, Broadview Heights
Response from the owner:Rick, thank you for sharing a review of your recent experience. Kyle is committed to providing high-quality customer service, and we’re thrilled to hear that he impressed you. Thank you!
Response from the owner:Thank you for your great review, Bob! We are so glad you had a positive experience with Broadview Heating & Air Conditioning Inc. We strive to ensure that all of our customers receive top-notch service and results, and it's rewarding to know that you were satisfied with your experience.
Austin was fantastic. Very meticulous in his assessment and installation of a difficult range ventilation system. Highly recommend!
Response from the owner:Thank you so much for the glowing review, Cindy! We're thrilled to hear that Austin provided you with meticulous service during the installation of your range ventilation system. Your recommendation means the world to us at Broadview Heating & Electrical! We’re here to help anytime!
Drew was great thanks for coming out
Response from the owner:Thank you so much for your 5-star review, Paul! We're thrilled to hear that Drew provided great service during your visit! We truly appreciate your support. We look forward to working with you again in the future!
Dan did a great job. Honest and helpful.
Response from the owner:Thank you so much for your 5-star review, Ben! We’re thrilled to hear that Dan provided you with honest and helpful service. It’s our goal at Broadview Heating & Air Conditioning Inc. to ensure our customers have a fantastic experience. We appreciate your support!
Ty! You worked effectively, allowing me to work! Calm, effective and polite! Thanks again for time and tutorial on changing filters. You’re appreciated .
Response from the owner:Thank you so much for the fantastic 5-star review, Latonya! We're thrilled to hear you found our team to be effective, and polite. It’s great that we could assist you with your heating needs while also helping you learn about filter changes. Your appreciation means a lot to us!
Kirk came out to take care of the maintenance on my furnace. He was great and communicated everything he was doing and showed me everything. Really appreciate it. I’ll call you guys before the summer starts for my AC. Thank you!!
Response from the owner:Thank you so much for your fantastic 5-star review, Julian! We're thrilled to hear about your positive experience with Kirk!. It's great to know that he provided excellent communication during your furnace maintenance. We're looking forward to helping you with your AC when summer rolls around! We appreciate your support!
Great service and advice. Very satisfied. On time and friendly.
Response from the owner:Thank you so much for the glowing 5-star review, Dale! We're thrilled to hear that you were satisfied with our service and advice. Our team's punctuality and friendliness are key to ensuring a great experience. We appreciate your support!
Excellent service, as usual!
Response from the owner:Thank you so much, Gretchen! We truly appreciate your kind words about Broadview Heating & Air Conditioning Inc. It’s always a pleasure to provide excellent service to you. Looking forward to assisting you again!
Lenny K performed our furnace winter service very well. Needed to replace a capacitor for the intake blower motor after checking voltage on existing one. Did a good job.
Response from the owner:Thank you for the 5 star review! John has been with us for about 6 years now, so we really trust him to get the job done right!
2/18/24
Extremely pleased with Broadview Heating & Cooling.
It started with calling yesterday to get an appointment. The operator was pleasant and seemed genuinely interested in getting a Service Tech to my home ASAP. Appointment was easy to get and fit into my schedule.
Appointment was for 8:00 - 8:30 today. At 7:59 Roger was at my door. After introducing himself, Roger went immediately to work. Within 30 minutes Roger diagnosed the problem, made the necessary repairs, reviewed the invoice with me, and was off to his next appointment.
It was truly a very pleasant experience!
Extremely pleased with Broadview Heating & Cooling.
It started with calling yesterday to get an appointment. The operator was pleasant and seemed genuinely interested in getting a Service Tech to my home ASAP. Appointment was easy to get and fit into my schedule.
Appointment was for 8:00 - 8:30 today. At 7:59 Roger was at my door. After introducing himself, Roger went immediately to work. Within 30 minutes Roger diagnosed the problem, made the necessary repairs, reviewed the invoice with me, and was off to his next appointment.
It was truly a very pleasant experience!
Response from the owner:Thank you so much for the fantastic 5-star review, Jan! We're thrilled to hear you had such a pleasant experience from the friendly scheduling to Roger's prompt and efficient service, it's wonderful to know we met your expectations. We truly appreciate your feedback and look forward to helping you again in the future!
Courteous employees and efficient and timely service. They call before they come and easily explain what they have done and what will be needed in the future. Have used them for years and very happy with them
Response from the owner:Marilyn, we greatly value your time so its wonderful to hear that we provided timely service. Thank you for recommending us and for your support! We appreciate your 5 star review!
Response from the owner:Mel, thank you so much for taking the time to share your feedback. We appreciate your 5-star review and support!
Very prompt and courteous. The several technicians we have had here over the years really know there stuff. The problem gets diagnosed and fixed swiftly. The value for the level of service is very fair and piece of mind is priceless!
Response from the owner:Wayne, thanks for taking the time to review us! We thank you for your years of loyalty to our company!
My first engagement of Broadview Heating & Air Conditioning was excellent. I received a notification by phone with a photo ID when Kyle the technician was on his way which I very much appreciated. Kyle performed a thorough inspection of my furnace, explaining step by step what was.being done and patiently answering my questions. He also changed my furnace filter, adjusted the settings on the thermostat and tested the furnace to make sure it was working properly. I had also requested that my dryer vent be cleaned which was done to my complete satisfaction. I was pleased to be able to purchase two digital Carbon Monoxide Alarms from Broadview Heating which Kyle installed. After completing all scheduled tasks Kyle provided written information on various maintenance agreements available to customers. Kyle’s positive personality, skill and knowledge of his trade made for a great service appointment. I will be calling upon Broadview Heating and Cooling for my future furnace, air conditioning and electrical needs.
Response from the owner:Dear Christine,
Thank you for your glowing 5-star review for Broadview Heating & Air Conditioning Inc. and for taking the time to share your experience. We are thrilled to hear that your first engagement with us was excellent and that our technician Kyle provided thorough and informative service.
Kyle's skills, positive personality, and knowledge of the trade are what make him such a valuable member of our team, and we will be sure to pass along your kind words to him. Thank you for choosing Broadview Heating & Air Conditioning Inc.
Had a great experience having Broadview heating & Air conditioning come out to do some electrical work for me. Shout out to Nick for being very knowledgeable and quick!
Response from the owner:Thank you so much for the fantastic 5-star review, Brandon! We're thrilled to hear you had a great experience with us, and that Nick impressed you with his knowledge and speed. Your satisfaction means the world to us! If you need any more assistance in the future, just let us know! Thanks again for choosing us for your heating, cooling and electrical needs!
Great service. Very knowledgeable and professional. Lenny was terrific!
Response from the owner:We are delighted to hear that you had a great experience with our team and that Lenny provided you with knowledgeable and professional service. We will make sure to pass along your kind words to him!
Dan did not have access to my exact thermostat for a replacement, nor was he able to execute what should have been a warranty coverage for it. My choices ended up being waiting some indefinite amount of time or paying to have a different thermostat put in today. All in all the work he did was OK, but not necessarily thrilled at spending more than what I needed to because it’s an emergency/weekend and I would have been left without heat.
Response from the owner:Hi Scott, thank you for taking the time to leave us a review. We appreciate your feedback and are glad that the work Dan performed was satisfactory. We apologize for any inconvenience you experienced with your thermostat replacement and warranty coverage. Unfortunately, we were unable to access your exact thermostat because we did not have one in stock and had to offer you an alternative to ensure that you had heat as soon as possible. Due to it being a weekend, supply warehouses are closed resulting in us to providing a solution outside of the warranty program. Your new thermostat is one that we carry in stock, so if there is a warranty issue within the next five years it can be easily resolved. If you have any further concerns or questions, please don't hesitate to contact us and we will do our best to assist. We value your business and are grateful for the opportunity to serve you. Thanks again, the team at Broadview Heating & Air Conditioning Inc.
